A Day in the Life of Our Engineers

London print engineer

Our engineers at Mode are the most important element in delivering the best and highest service in the industry to our customers. They don’t sit around our offices waiting for something to happen to one of our customers machines – they are out in London proactively serving our customers and helping those who happen to have any issues. We provide outgoing customer service to minimise any complications our customers may have thus resulting in fewer service calls outs.

Starting Early

A typical day for one of our engineers always begins with dealing with those customers who may be experiencing problems. Our engineers travel straight from home to the customer; it is fundamental to our ethos at Mode that we have minimal downtime for our customers. We want to make sure that we help you straight away so that your business is not disrupted.

However, to ensure that we fix any problems efficiently our team will always call ahead to the customer and discuss over the phone and see if we can help resolve things over the phone or at least gain a greater knowledge of what may be the problem. Our expert team will never let our customers down. If photocopiers need spare parts we will do our utmost to ensure that we get the parts the same day, however, if it is late in the day, we will get the parts the very next day. Our engineers will track those parts and make sure that they are delivered to stop any further disruption to our customers. We will know even before you tell us, that the part has arrived!

We only deliver premium delivery service to all our customers so that we know we can eliminate any issues with minimum fuss to you. We will always exceed our customers’ expectations. If we can’t get hold of the part quickly enough as it’s out of stock, we will gain the required parts from our own machines, or even provide you with a replacement photocopier, until your part arrives.

Preventative Maintenance

If your business has more than one machine, our engineers look at all your photocopiers in your office to make sure that they are all functioning properly and check them over to make sure that everything is working well for you. This helps to ensure you have no further issues. Our engineers always like to be preventative so we will always work with you to so that there is never a need to call us out on an emergency. We will also stay with you until large print runs have been completed to ensure that everything is functioning excellently and that we are on hand for any assistance we can offer. This adds extra security to those sensitive documents if you have a tight deadline.

Our industry expert engineers will always advise our customers of any actions they have taken and assist the customer in using the machine before they will even leave the business. In the event that perhaps more intricate technical advice is needed, they will send this through as an urgent request and get the technical expertise needed to our customers the very same day.

Consistent Communication

While our engineers are ‘out and about’ they keep in close contact with our office to ensure that communication between Mode and our customers is airtight. We never want to let you down or disrupt your business for any length of time. The engineers always keep up to date with all manufacturers tech support and consistently update their knowledge base for the latest fixes so that they ensure they are offering Mode’s customers excellent, fast efficient service.

So you see, our engineers are the best in the business, the best at what they do, they go the extra mile for every customer. This is just one of the reasons why our customers stay with us so long – get in touch to find out more and see how our engineers could make your life SIMPLE.

Is Your Business Ready for the Christmas Rush?

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5 Golden Rules to See You Through the Holiday Season

It’s true to say that every year Christmas comes upon us all at such a speed that before we know it we are in November, and we have no Christmas presents or ordered any Christmas Cards! More importantly though our businesses are not ready to cope with the demand of the busiest periods of the year.

Here are Mode’s top 5 tips for how to survive this festive season:

Choose the Right Supplier for Your Business Needs

It’s such a common thing we hear at Mode when we meet new clients. “We have a few different suppliers for our print solutions” or “ we don’t know how much we spend in the entirety”, “we have to order consumables from different companies”. There is often an absence of coordinated purchasing.

Having different suppliers can severely hold up your business functions. There are too many different people to talk to and not one point of call.

We would always advise working with a single supplier. At Mode we would review your whole business and ascertain what equipment would suit your needs for what your business does. A designated Account Manager would always be on hand to advise you should your needs change, but it would mean your business would always have one point of contact with regards to any equipment you may have. The best business relationships are those that have a positive impact on our customers. As Mode immerses into your business, it allows us to solve real problems to have significant impact.

Finding Reliable Equipment

This is often trickier than it sounds. You can be inclined to think that certain machines could suit your needs and then another requirement becomes apparent within your organisation. However, what becomes apparent in reality is that the equipment may not have all the functions you require, thus slowing your productivity down which is certainly not helpful in this busy period.

As Mode is not committed to a single brand for print solutions it means that we can provide you with unbiased opinions as to what will work for you. Our experienced account managers will really spend time looking at what your company truly needs so that we know what managed print solutions will work for you.

Choosing the Right Contract with Your Supplier

Another thing we often hear is the use of over-complicated contracts that have hidden costs. Many businesses discover that once they have signed with a Print solutions company, the finance is with a third party that they have never heard of, and suddenly this third party are in control of what they owe!

Mode likes to keep things SIMPLE. Our unique product means that business life for our customers remain just that. Simple. It’s about our relationship with our customers. We like to provide the ultimate complete package. We don’t like to over complicate our contracts. We spend the time explaining the cost and what we deliver for that cost. You will only ever deal with Mode, no third party, no bank, only us and we’ll ensure that we dispose of all your old equipment for you with no fuss or stress for you. One less thing to worry about this festive season!

Service Agreements

Your machines break down just as you are trying to get some products out to your customers before Christmas. Or the colour isn’t printing properly when you are trying to do a presentation to secure a deal before everyone breaks for the festivities. The engineers from your service provider take several days to respond or cannot fix the issues, therefore holding up your productivity with your work force.

You will never have this issue with Mode. Our response rate is the best in the industry. Our engineers are never too far away and we will aim to fix any issues as quickly as possible so that there is minimal disruption to any of your work flow and we ensure that you are back up and running as soon as possible.

Peace of Mind

This is so essential when you embark on any agreement with any company. Mode like to give you ultimate peace of mind in everything so that you know that whatever your print solutions needs, whatever happens to go wrong, however you need to get your consumables however you need to pay for them. You only have to deal with us. One point of contact.

Ultimately your business needs to be ready for Christmas, let us help you get ready for that rush, so that nothing prevents you making Christmas 2014 the best your company has ever had.

 

Mode Supports Womankind’s Comedy Gala

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As part of our social responsibility and commitment to give back to the community, Mode regularly supports local events and charities. In October, we sponsored Womankind’s company gala called Funny Women.

The event at St James’ Theatre in London was completely sold out. The audience were moved and inspired when they saw how their support transforms the lives of women and girls around the world.

Harriet Minter from the Guardian’s Women in Leadership initiative introducted the event before giving the stage to The Funny Women Players – an all-female improvisational comedy team.

Womankind raised hundreds of pounds from raffle tickets and other fundraising at the event, and we look forward to seeing what a difference this money makes to the women they help.

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