So many great things have happened in the past year. As a growing vibrant company we always strive to retain, and develop new talent and continue to develop ways to further excel with our high levels of service for our clients.
We always monitor our Service Engineer’s speed of response in order to assure our clients that we continue to offer the high level of service that Mode has become renowned for. Our preventative maintenance provides absolute peace of mind to our clients and allows them to worry about the running of their business rather than the solutions they need.
Personalised, attentive, preventative service has always been of paramount importance to Mode and as a result our clients tend to never need us. However, our engineers are postcode based to ensure that our response times are the best within the industry! Our client support team are on hand to help our clients with any needs they have and manage our engineers to ensure that we rapidly respond should the need arise.
We are so proud of these service response figures that each quarter we celebrate this on our website to allow our clients to see what they can expect from us compared to others in the industry.
Recently we reviewed our yearly response times for 2016. We are so proud to say that for 2016, our Service Engineers responded on average within 99 minutes!!
Congratulations to our fabulous Service Team, we are proud of you.