August 17, 2018 12:00 am
Following our recent MBO with backing from Connection Capital, Robert Clarke and the existing leadership team are pleased to announce Richard Cottrell as our new Non-Executive Chairman. Richard’s career has included senior roles at major print services and wider technology businesses. Robert Clarke our CEO commented:
“This is a very exciting moment for us – we have put so much into growing our business over the last five years and with Connection Capital’s backing, we have good grounds to achieve our ambitions for the next five years and beyond.
Having a Chairman of Richard’s calibre on the board will be a vital aid to our progression.”
Stuart Ogilvie, Senior Sales manager with over 20 years’ experience at Mode, also now joins the Board as Sales Director. He added:
“Mode’s success has been founded on the unique proposition we offer our clients. As we continue to grow, our focus remains on ensuring we facilitate our client’s needs and support them with their equipment along with our unrivalled high levels of service.”
Several innovations are key factors in Mode’s impressive performance:
Mode Academy: Our unique, structured training programme allows our sales team to develop extensive knowledge on products, services and client support as well as giving opportunities for career progression.
SIMPLE Contract: This unique product, exclusive to Mode, ensures that our clients benefit from equipment and servicing as a complete package, something not previously seen in this industry.
Excellent Customer Service: Mode’s average call-out time is just 71 minutes whereas next day service level agreements are the industry norm.
Robert Clarke concluded: “Mode remains committed to being people centric, our continued growth and success will be underpinned by developing our team to continue to offer the best services to our clients.”
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This post was written by Anwen Haynes