Is Cloud Based Communications the Silver Lining for Businesses?

In the last decade digital advances has seen an increase in various forms of messaging systems and social communications. However, many businesses are still using phone and basic email for their communications. However, there is a growing challenge particularly for small to medium size businesses, who are aware of the need to accommodate differing forms of communications to facilitate the needs of their clients and suppliers. The cloud has become a particularly large buzz word. Buzz concepts aren’t necessarily a great thing for businesses to adopt straight away, however, the most forward-thinking businesses are asking questions about the cloud and receiving solid, positive answers. So why would you move to the cloud?

Cost? Is this a real concern or not?

The implication of rising cost particularly for SME’s drives uncertainty surrounding the use of new technologies, along with choosing the right technology. However, many businesses do not realise the cost saving when you move to the cloud. When you place your phone system on the cloud for example, businesses are charged for only what they use making this exceedingly cost effective for smaller enterprises.

Outsourced IT

An in-house IT solution can be exceedingly expensive and as communication systems can be complicated now, often a whole entire IT department is needed just to manage this. By having a cloud-based communication system, this can eliminate the need to maintenance, alleviating the burden of IT work load and reduce your costs by not needing an internal IT infrastructure which includes the need for a server and storage rooms.

One management provider for all

By having a supplier for your cloud management, this can all be off site. If you do have an IT department, then they can focus on your internal IT needs rather than the broader communications systems which simplifies your processes.

Expansion capabilities

As an SME, you would hope that your business would grow. The cloud allows this flexibility for your present systems and for the capacity to grow so that you are never restricted in your growth, nor would you need hardware solutions. Your business will need multiple communicating channels accessed by multiple people. Cloud services can provide this support to you.

Software updates

No need to worry about these! These will all be managed by your provider.

Customer service

This is what you’ll receive when you have a cloud provider. It is imperative that you minimise the amount of downtime on your systems as this can be detrimental to your business. Cloud services maximises the amount of up time as you will benefit from multiple remotely hosted centres. Therefore, there will be no impact on your business as your systems should always run effectively.

 Flexibility

You may have people working from home, office based, or permanently in the field. You’ll need an infrastructure that can facility all your needs. Cloud based services can provide this.

Using cloud based, unified communications can bring many benefits to your business, creating flexibility, unification in your processes, flexible working and importantly reduction in your costs.

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