February 19, 2019 12:00 am
Managed print services (MPS) can offer big benefits for your business. By finding the right service you can spend less time managing documents and more time on your business goals.
Asking potential managed print companies the right questions will help you get the best return on investment in the future.
To help you evaluate your best print management solution and find a service provider who can meet the needs of your organisation, here are six crucial questions you should be asking…
- Where can we read your client reviews?
Client feedback is a great place to start. Do your research and see if you can find online reviews and testimonials for each potential MPS. Do they deliver what they promise?
- What analytics do you use and what reporting will be provided?
A good MPS should be able to offer a bespoke solution that fits your business and work flows. They should be able to provide analytical tools and reporting that can tell you how much time and money you are spending on printing, scanning and managing documents.
- How secure is your solution?
From sharing and printing confidential information to accessing documents stored on your network, robust security is an absolute must when it comes to a print management solution. Find out how a MPS can assist you with your GDPR responsibilities and be sure to check that their print management security will work seamlessly with your existing security setup.
- What maintenance and help desk support do you offer?
When something works, you don’t notice it. Our preventative maintenance provides absolute peace of mind and lets you get on with running your business. We offer personalised, attentive service from local engineers so that your issues are resolved quickly and easily. This is the kind of service you should be looking for when choosing a MPS.
- How can your services improve workflow?
Find out how well a potential MPS can integrate both your digital and hard copy processes, so that all work flows smoothly and efficiently throughout your business. Will they suggest new software options to automate workflows? Will they provide suggestions for equipment placement within your office? Will they help with connectivity, cloud applications and mobile printing? And finally, what are their service response times like?
- How future-proof are your services?
This final question is probably the most important. Can this potential MPS meet your business needs for the future? How quickly and easily can you change or upgrade? And how much will it cost you? Take this opportunity to ask these questions and future-proof your investment.
This post was written by Anwen Haynes1