Our Service

Mode’s Service is the bedrock and at the heart of all we do. We focus on delivering the highest service to all our Clients and this is reflected in our amazing response times. In 2019 we responded to our clients on average in 86 minutes, and they benefited from equipment up time of 99%.

What can you expect from Mode?

Exceptional Client Support:

  • Accessible through Telephone, Live Chat, and email

Outstanding Service

  • Market leading response times
  • Preventative maintenance, delivering exceptional device up time

Ongoing Account  Support

  • Mode’s ethos is to build long term relationships with our customers, which we do through ongoing account management and support through the life of the agreement

Mode believes in building relationships, supporting your business in their solutions’ needs. That’s why we have so many clients that choose to stay with us. Its all about our Service, our people delivering what your teams need, when they need it quickly, efficiently and successfully. It’s our people that makes the difference.