News

GDPR Compliancy Essential for a Children’s Nursery

Compliance to GDPR is important for every business, but when there is a need to safeguard children, the need to protect data is of paramount importance.

The Nursery’s issues

When our Account manager visited the nursery, Mode was shocked to discover that the equipment they currently had was so old and outdated and therefore definitely not GDPR compliant, but that also their current suppliers had refused to continue to service the machines as they were too old! We were astounded by this lack of professionalism from a business in our industry and that the current supplier had been lacking in being able to offer the nursery new more modern equipment!

Mode’s Solution

The proposed solution included Mode Managed Print Suite which will prevent confidential or sensitive data from being left at the device. In addition to this, the Xerox device suggested is configured with an encrypted hard drive to prevent any malicious attempts at data recovery from the machine.

So, in the first instance we ensured that this nursery data was protected as well as GDPR Compliant, but we also provided them with features that included scanning to Google Drive, one drive, drop box as well as Office 365 but that the equipment was on an encrypted network for added security as well we are having exceptional Xerox print quality.

Why not speak to Mode today to see if we can help provide you with GDPR compliant print solutions.

With GDPR law in the next few days, how do you know your photocopier is secure?

GDPR launches in a few days on May 25th, making us all accountable as businesses, how we handle data and protect that data. Protecting your client’s sensitive information is not something that can be ignored, nor can any data breaches as the new law rightfully protects every individual’s information.

There have been so many stories in the press regarding data breaches, making us all more aware of the need to protect laptops, PC’s and any mobile devices. However, have you ever considered that your photocopier may not be secure?

Most photocopiers now, especially as they are digital, contain a hard drive which means that whenever you scan, copy or email, that hard drive contains an image of what function you have performed. These hard drives are an essential part of modern photocopiers as they are necessary to help process large amounts of data.

Therefore, protecting that hard drive is imperative as should the unfortunate event happen where your business is hacked, then that information stored on your device could be accessed either via WIFI or once the machine has been removed from your premises.

You may think that you don’t use your photocopier very often, however, many institutions do hold your data on behalf of you or your business, or you may only scan to email. Either way, your business must implement steps to ensure the prospect of a breach occurring is minimal, and under GDPR you must be able to show the ICO (Information Commissioners Office), that you have endeavoured to do all you can to protect that data, even if a breach has occurred.

What happens if you lease your photocopiers?

As photocopiers are so transient, it is this that makes their hard drives such a security issue. Nowadays, to ensure your business has the most efficient and modern equipment, along with well serviced devices, they are often leased. Therefore, it is exceedingly important that you are aware of what procedures occur from your supplier when the machine is returned to them. You must ask this question!

At Mode, if we collect your device because of an upgrade to your equipment, we ensure that all data is wiped, so that any confidential information contained on that hard drive is eliminated.

Follow Mode’s advice as to how to protect your data on your photocopier:

  • Ensure data encryption is enabled: Most devices have this capability, but you must ensure that it is turned on. On installation day, you could ensure the engineers from your service provider have enabled this function.
  • Limit users access: You can ensure that you implement a policy that means employees can not reprint documents unless they have permission to do so. Mode would suggest a “Follow me Print” device installed so that print jobs are only released once the employee has arrived at the device and releases the print job via a code.
  • Enforce housekeeping! How about ensuring there is a policy in place that ensures that data is regularly deleted off the hard drive of the photocopiers. If you have an IT team internally then engage them to implement rules or speak to your service provider. At Mode our expert team of IT engineers would be able to assist you with this as part of our preventative maintenance.
  • Once you upgrade: Be aware of how the data is being deleted. Speak to your service provider about what the exact process is to remove the data.
  • Monitor and Audit: If you deal in highly sensitive information, then it is imperative that you review who has printed what.

Speak to Mode today about how our devices are protected for GDPR compliance.

How to Choose the Right Print Management Company

When you’re faced with a variety of print management services and you’re unsure which one to choose, there are several questions you should ask yourself. Most importantly, “will this company save my business time and money?” and “can they offer my business on-going support?” Read on to find out some of the other important things you should consider to ensure you don’t regret your decision.

 

What Are Your Requirements?

 

Before you can choose an appropriate print management company, it’s wise to outline the services you actually need. Do you want to outsource all of your collateral or stick to one particular area of print, for example? Once you have a list of requirements, then you will be able to search for the solutions.

 

Is The Company Well Experienced?

 

The right print management company will have a team of experienced and skilled staff behind them. As a result, they will be able to offer you wide-ranging expertise. At Mode, for example, we have over two decades of experience in providing bespoke print solutions.

 

Is The Company Innovative?

 

Make sure you choose a company that can offer your business original and innovative solutions, to push you ahead of your competitors and help you stand out. It’s important that your print management partner can adjust to your business environment.

 

What Are the Company’s Response Times?

 

When working with a company, it’s important to know that they will be at the other end of the phone if you need their support. Our response times at Mode are the best in the industry and we are proud to be able to help our customers whenever they need us.

 

Are The Printers Energy Efficient?

 

Energy efficiency is an important factor if you want to get the most for your money. At Mode, all of our products are energy efficient and, as a result, you will notice a reduction in your overall running costs. What’s more, we only partner with manufacturers who have superb environmental credentials, which is great for your carbon footprint.

 

If you make your decision on price alone, it is unlikely that you will be fully satisfied with every aspect of the service you receive. Please feel free to contact us if you require any more information or have any questions – we’d love to hear from you!

Mode’s sales team celebrate Quarter 1

Sales Team Q1 Drinks

When we celebrate success at Mode, we always like to do it a little bit differently!

Whether that is clay pigeon shooting, off road driving, or treasure hunting, we always like to celebrate in style!

So, when our Sales team once again, achieved outstanding performance, we didn’t want to just celebrate with a few drinks, no we wanted to make sure we really appreciated their hard work by sending them off to London, to learn how to make curry!

Mode, realises that to get an outstanding team, we must challenge their boundaries and push their expertise! I think this was certainly done when the team had to learn how to make curry with a top London Chef.

Let’s just say, the Service & operations team may not be too quick to try the curry! However, well done to the team on yet another fantastic quarter! Hope you enjoyed the curry!

A Shout Out to the Mode Service Team!

We are always proud of our service team and their high levels of service, always going that extra mile for all our clients. Our service team are post code based so when one of our clients should unexpectedly need them, they can respond and react fast.

Mode is proud to say that in 2017 Modes’ service team to our client’s service calls within 88 mins which is an outstanding achievement.

Mode’s Service team: You are incredible, and we are proud of what you achieve.

 

Mode Print Solutions celebrates its continuing growth and success with its 3rd annual Sales Awards!

Mode Print Solutions hosted another celebration of its Sales Team on 12th January 2018.

The London and Hertfordshire based firm, now in its 23rd year of success hosted the event at Tewinbury Farm, Hertfordshire, with all employees. The theme of the company’s prestigious event was fancy dress in either movies or 80’s and they were joined by a “Dame Edna Everage” look-a-like who hosted and presented the awards, along with entertainment from a live band and show girls.

Established in 1995 by David Davis, the Print solutions company that employs over 50 people in Hertfordshire and London has always focused on building a people-centric business that trains and develops their employees through their Mode Academy. Davis always recognised that this was the key to ensuring a thriving sales team and creating longevity in their client base. Mr Davis commented “ Mode has continued to grow and thrive based on my original vision 23 years ago. Nurturing talent, being different from the rest, and ensuring that we always offer the best to all our clients. The right team is key in delivering this vision.”

Among the accolades on the evening, was Mode Top Sales Executive and Top New Business Sales Executive. Michael Davis, the Company’s Sales Director adds: “The awards dinner has now become integral in celebrating Mode’s continuing success. We want to celebrate our Sales teams achievements for the previous year and empower our team to continue to go from strength to strength. Our fine-tuned sales process through the Mode Academy, allows our team as individuals to develop their careers to their full potential. The awards evening supports and applauds our ethos as a business.”

Managing Director Rob Clarke is keen to add “We like to celebrate not only our sales team, but also applaud our continuing drive to ensure that our business is client focused. That includes praising our Client support team and Service Engineers that enable us to deliver that high level of expertise and service that all our clients can expect. Our unrivalled service is evident by our outstanding response times. In 2017 we responded to our clients calls within an average response time of 79 minutes which is truly outstanding compared to the rest of the industry. Mode wants to celebrate all of our success for the previous year and ensure that we are all committed to continuing delivering this high level of expectation.”

Mode is always described as a progressive business by the senior management team but one that nurtures talent and ensuring their staff our content and focused in their roles.

David Davis concludes, “It’s all about people, whether it’s about the welfare of our staff or our commitment to our customers. We ensure our team has the right tools to assist our clients to the highest level, and that continues to be our bedrock of our success.”

Is There Still Confusion Over GDPR?

Mode is in the process of preparing for the new GDPR law that will be implemented on May 25th, 2018 and supporting our clients through this transition and what it means for all businesses.

Recap: What is GDPR

  • New law that will replace the Data protection Act
  • It will require all business dealing with any EU business whether they are in the EU or not to:
    • All data must be obtained by consent
    • If requested by the individual, all data will have to be deleted upon request
    • Companies must detail what personal data they hold, how it is processed
    • Certain business will have to have a Data Protection officer
    • Data breaches will have to be reported to Supervisory Authorities within 72 hours of the breach
    • Failure to comply is potentially a fine of 4% of annual turnover or 20Million euros whichever is greater.

However, it is still apparent that confusion remains with many businesses, about what GDPR will mean to them and the impact on their processes.

IN 2016, Dell conducted research to see how well-prepared SMB’s and large enterprises were for the new law this year. This research was conducted across Europe. It indicated then some interesting findings:

  • 80% of respondents knew few details or nothing about GDPR
  • 97% had no plan
  • Only 9% of IT and Business professionals were fully prepared for GDPR
  • 70% of respondents had said that they are not or do not know if they are prepared.
  • 90% said their existing processes would not satisfy the new GDPR requirements.

However, Mode recently reviewed some more current research by Collyer Bristow (as featured in SmallBusiness.co.uk in October 2017 ) and discovered that businesses understanding of GDPR has improved but not to the extent that you would expect for a law that will due to be implemented in under 4 months:

  • 57% senior management have little or no direct involvement with data protection
  • 34% of businesses have no plans to perform a data risk assessment in 2017
  • 23% of businesses have no data breach contingency in place
  • 20% of businesses still have not taken steps to prepare for GDPR

So Why is There Still So Much Confusion Over GDPR?

An article in ITProPortal published in 31st January speculates that many companies have their “head in the sand” despite the plethora of consultants and industry commentators warnings!

Mode Recommends What We All Need to Do Now!

  • Implementing GDPR is a board-level issue and compliance must be agreed at this level
  • Businesses need to understand what data they hold, need and what is collected.
  • Decide what data is processed and whether your business needs to collect or retain the data.
  • Have processes in place that will allow you to delete data with confidence
  • Review how the flow of personal data proceeds through your organisation and how its processed, stored, secured and deleted.
  • Ascertain whether your current security policies are adequate to offer protection against unauthorised access and data loss.
  • Review any potential breach areas and whether your business has the tools to investigate any compromises.
  • Adopt an “end-to-end Security” approach, which will allow your business to guarantee a full life cycle of protection of personal data, which will include the creation and storage od data until the time it becomes obsolete.

Follow These Steps:

  1. Prepare: understand the personal data you hold and the potential risks
  2. Protect: Protect personal data from malicious attacks and misuse
  3. Detect: Provide rapid detection, understand the impact of any breach
  4. Respond: Respond efficiently and effectively to be compliant and mitigate any risk.

With the new law coming in under 4 months, it’s essential that companies act now to ensure we are all prepared for GDPR.

Mode’s Team Hunt for Treasure on Their Latest Team Weekend!

It was a blustery winters weekend in November, where Mode’s operations team descended on the North Norfolk coast for their annual team gathering.

As a people centric business, the focus of these events is always to enjoy each other’s company away from the day-to day running on the business, and to push our boundaries in the chosen activity.

It’s an opportunity for us to be with our excellent service team who are always permanently based in London and for us all to spend time with other members of the team that we don’t necessarily work with every day.

Our destination this year was the fabulous north Norfolk coast, where on the first evening we were treated to an amazing meal and fabulous musical entertainment from a string sextet! The following day, having been exhausted by the previous nights’ dancing, we all travelled to Holkham Hall where we were partnered up and asked to complete what must be one of the most complicated treasure hunts ever seen! (thanks to our MD for that!) The treasure hunt had us all walking several miles in a bid to find obscure items following on from obscure clues. However, what was noted was the high level of competitiveness within the team!

After some very strict scrutiny of the possessions we had gathered, by Rob, the winners were declared and thankfully we were treated to Tea and cake at Holkham Hall.

Another highly successful team event which was thoroughly enjoyed by all with lots of fun and laughter. We all look forward to the next one!

Charity Begins at Mode

mode charity december 2017

Working closely with our charities is something Mode prides itself on. Our responsibility and commitment to this has always been integral to our ethos.

Whilst we work closely with our clients, we do not like to forget our charities and schools that we support, local to our Hertfordshire office.

This December, we contributed to our local primary school at Thundridge, enabling them to purchase 10 new laptops. We also supported our local OAP’s lunch which is an incredible Christmas event which provides so much fun and company for our local older community, and also, for the 3rd year running, we supported Reed in purchasing Christmas presents for children that had to unfortunately spend the holidays at the Lister hospital at Stevenage.

Mode is proud to continue its support for these amazing causes and will continue to contribute throughout 2018 and in the future.

mode charity december 2017
Our fabulous receptionist, Kate, and Hannah, from our incredible Client Support Team, presenting Reed with Mode’s presents for the children at Lister Hospital.

 

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