With over 20 years’ experience within the Print Solutions industry, Mode has always focused on the development of our team. Consistently reviewing our processes and levels of service has culminated in the development of the Mode Academy which is our industry leading training programme.
Our aim is to educate and enhance the individual through our tailored training programme, giving all successful candidates one-to-one, personalised tuition and guidance. All are expected to achieve and exceed challenging targets, have an in-depth knowledge on all our product ranges, software solutions and our manufacturers.
An exceptional standard of knowledge and skills is paramount from our Mode Academy students and a set of non-negotiable standards are expected from high levels of professionalism, exceptional appearance, enthusiasm, focus, commitment and discipline. An understanding of our Mode bible is essential as all are taught the high level of client relations expected from all our employees.
The key element to our Mode Academy is understanding our history and the ethos of Mode as well as product knowledge from the manufacturers we work with. All this culminates in rigorous training, role play of scenarios and eventually exams to ensure that our team are all working the Mode way. This means that we offer our clients unrivalled bespoke systems and ensure that our team are equipped to understand our clients’ businesses.
Understanding our charities is also exceedingly important. Mode has worked with our 3 chosen charities for many years and our support of them is unwavering. Therefore any recruits from the Academy must understand why we work with them and how our contributions in accordance with our clients’ preferences are so important to their work.
Mode Academy will always be a core focus for us to continue to offer unparalleled service to all our clients and we are proud of all our successful recruits.