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Mode’s fast-growing services are strengthened by MBO with Connection Capital

Following our recent MBO with backing from Connection Capital, Robert Clarke and the existing leadership team are pleased to announce Richard Cottrell as our new Non-Executive Chairman. Richard’s career has included senior roles at major print services and wider technology businesses. Robert Clarke our CEO commented:

“This is a very exciting moment for us – we have put so much into growing our business over the last five years and with Connection Capital’s backing, we have good grounds to achieve our ambitions for the next five years and beyond.

Having a Chairman of Richard’s calibre on the board will be a vital aid to our progression.”

Stuart Ogilvie, Senior Sales manager with over 20 years’ experience at Mode, also now joins the Board as Sales Director. He added:

“Mode’s success has been founded on the unique proposition we offer our clients. As we continue to grow, our focus remains on ensuring we facilitate our client’s needs and support them with their equipment along with our unrivalled high levels of service.”

Several innovations are key factors in Mode’s impressive performance:

Mode Academy: Our unique, structured training programme allows our sales team to develop extensive knowledge on products, services and client support as well as giving opportunities for career progression.

SIMPLE Contract: This unique product, exclusive to Mode, ensures that our clients benefit from equipment and servicing as a complete package, something not previously seen in this industry.

Excellent Customer Service: Mode’s average call-out time is just 71 minutes whereas next day service level agreements are the industry norm.

Robert Clarke concluded: “Mode remains committed to being people centric, our continued growth and success will be underpinned by developing our team to continue to offer the best services to our clients.”

What’s the Best Type of Paper for Your Business Requirements?


Believe it or not, just like the quality of your goods and service, the type of paper you choose to use as a business is also incredibly important. First impressions are a big deal and if you’re sending printed documents to potential clients, you need to make sure they are presented correctly. After all, there’s no point putting in a lot of time and effort into the content if the paper is not right. Here is some advice regarding the type of paper you should opt for, according to the job requirements.

Copier Paper

The type of paper you invest in largely depends on what it’s going to be used for. For example, if you’re printing a high volume of documents each day, you’ll want to be as economical as possible, otherwise your printing costs will quickly add up. Copier paper is an excellent alternative to laser, photo or inkjet paper if your documents don’t need to be particularly high quality.

Laser Paper

Out of all the different printer paper types, laser paper is the thickest. As the name suggests, it is designed specifically to be used in a laser printer and produces superior quality documents. Although a little more expensive than regular printer paper, laser paper gives you an elegant finish, which is ideal for documents that will face the public or your clients.

Recycled Paper

For many companies, there is a strong focus on being environmentally friendly and reducing their carbon footprint. One great way to becoming more green is to use recycled paper. It can be used in any type of printer and is almost as white as normal, non-recycled paper. This is a great choice for commonplace printing of in-house documents.

Inkjet Paper

If you have an inkjet printer, you’ll know that you need more absorbent paper so that the ink dries quickly and doesn’t smudge. This is because inkjet printers spray the liquid ink onto the page at a rapid rate and therefore require special inkjet paper.

Photo Paper

If you’re hoping for high quality, glossy results, you should invest in some specialist photo paper. This is available with a variety of finishes, such as silk or matt for a classy look or gloss for images.

All in all, you shouldn’t misjudge the significance of the appearance and finish of your company’s printed brochures, flyers or other documents. If you are still unsure what type of paper is most suited to your project, feel free to get in touch with any questions.


MODE Supports Together for Short Lives

49, 000 children and young people are living in the UK with conditions that are life-limiting or life-threatening. Together for Short Lives is a fantastic charity which MODE proudly supports because of the amazing care and support that they provide to these children and their families. Recently the charity produced an Impact report for 2016-2017, summarising how much money has been made and how it has been spent. Mode is proud that we feature on the page as one of their supporters as we have had a long standing relationship with this fabulous charity, one which we will continue into the future.”

GDPR? Metadata? Mode Makes It Simple

Do you ever wonder why complicated words and acronyms are used to explain new laws and processes?  Things could be explained so simply without the use of complex words, and in the particularly grey and challenging era we are entering with GDPR, it is necessary to clear the fog and try and make thing as simple as possible!

Does anyone really understand Metadata or GDPR?

GDPR is becoming a real enforceable law on the fast approaching 25th May 2018. Every business needs to be ready!

What does Metadata mean?

Metadata is “data that provides information about other data”. Put simply, from metadata, you can understand what data you hold as a business and the way it is used within your organisation. Metadata also makes it easier to gain access to individual records held within larger databases.

Therefore, databases cannot be managed or analysed without metadata. That’s why this will be essential for GDPR in May.

How will metadata aid your processes with GDPR?

GDPR is aimed at focusing business attention on how data is stored; who has access to that; how secure your sensitive data is; and having the correct processes in place should there be a data breach or a request to eliminate someone’s data.

Therefore, metadata will be of paramount importance in this new process of GDPR. In light of this, you should consider the following points:

  • Consent: Consent of use of someone’s data is the highest priority for GDPR and metadata will allow you to administer consent for privacy-sensitive data.
  • Data breach: If any of your data becomes compromised, metadata will enable you to see how the file was created; on which date; the name of the hacked filed; and when the breach took place. This information will then need to be used to notify your data protection supervisory authority immediately!
  • Data protection officer: For larger organisations, there will be a need to appoint a data protection officer. Metadata will be that officer’s greatest assets in ensuring that the correct measures and processes are in place to protect personal data.
  • Privacy is king: Your business will need to ensure that it has taken all necessary precautions and has all the correct procedural measures in place. Metadata will allow you to ensure that all technical measures required are performed in the correct way.
  • You own your own data: GDPR gives greater control to the owners of personal data. Their privacy rights have been greatly improved. However, this does mean that businesses (or data processors) will have to react quickly to any request for access to personal data. Metadata will be essential in giving organisations fast access to this information.
  • Data processes: You will need to process data properly and securely and be able to demonstrate your processes should you need to. Without metadata, it could make this task exceedingly difficult, so you will need to ensure that it is easily accessible when required.
  • PIA: PIA stands for Privacy Impact Assessments and your business may need to do this. This will help identify the privacy risks within your organisations. This will be asked for when it is believed that there is a privacy risk, however it would be prudent to perform one to identify where potential risks may be.

GDPR is undeniably complex and confusing. Compliance is mandatory and your business will need to ensure that you have a knowledgably officer that will help see you through the confusion.

Mode Family Fun day 2017

Family Fun Day

The weather was perfect for our annual Mode Family Fun Day at the beginning of July.  Ideal for all the fun that was planned!

This year’s family day had the usual live music, BBQ and fun with all our colleagues and families, which is always a lovely opportunity to get together. However, this year there was a special twist!

As a surprise to all our employees and families, Mode (under the instruction of our Chairman and MD!), had organised for a special type of “It’s a Knockout!”!  This added an exciting feature to this years’ gathering featuring a bouncy slide, that had to be climbed which, when wet, was almost impossible, along with various obstacle courses-again very wet and slippery!

We were organised into teams and whilst trying to compete in these activities, the Mode children took delight in throwing wet sponges, and firing water pistols at us, making the tasks even harder!

Needless to say, it appears that the Chairman’s team won-although this has been greatly contested, as being a bunch of competitive individuals, we are convinced the point scoring went a little crazy!

Enjoy our selection of photos from the day; do try not to laugh too much! However, the day was so much fun for us all; it was talked about for days after!

6 Tips to Becoming a Print Pro

In a digital world that is forever changing, print marketing is still a very powerful business strategy. This is especially true when it’s tactically combined with other types of marketing, such as social media or search engine optimisation. The trick is to be innovative and creative in order to interact with your target market. If you aim to produce a memorable print campaign, you should see positive results. We’ve put together 6 top tips to help get you started:

  1. Use Clear Content

Large blocks of content are enough to send anyone to sleep – plus, you’re likely to have a limited amount of space. That’s why it’s best to use clear, concise content with your print ads, to ensure your message gets across without being boring.

  1. Steer Clear of Gimmicks

Taking the cheesy route might seem like a good idea, but readers of your ad will more than likely just roll their eyes. There are ways you can ensure your print campaign is memorable and playful without being tacky.

  1. Include the Element of Surprise

By adding something unexpected to your campaign, you won’t come across as boring and predictable. Challenge the norm where possible so that your audience remember your ad, rather than throwing it out straight after reading it.

  1. Add Visible Contact Information

Add your company’s website and contact information so that, even at a glance, your target market know how to proceed with their next steps.

  1. Consider the Colours

A black and white ad will be perceived as bland and not given a chance. Use colours to make your campaign stand out!

  1. Track the Results

As with any of your marketing efforts, you must track the response. If you fail to do so, you won’t know if the campaign was a success and whether or not it’s worth repeating.

The Pros and Cons of 3D Printing

3D printing holds many promises for the future! It has come a very long way since its initial invention and continues to grow and develop. The medical sector, for instance, has benefitted from the creation of 3D printed organs which have helped save countless lives. Other industries are using 3D printing simply to speed up certain tasks and make office life easier. However, despite the innumerable number of advantages, this modern technology is not without its fair share of disadvantages. So, if you are thinking about using a 3D printer, we recommend making yourself aware of both the pros and cons.

The Pros

  • Fast Production. Using 3D printing, products can quickly advance from design to prototype. Manufacture of the actual product is also speedy.
  • Decreasing Costs. Although initial set-up may be higher, the price of this technology is decreasing in third world countries day by day.
  • Enhanced Healthcare. As previously mentioned, one of the biggest advantages of 3D printing is its effectiveness in the medical sector. By 3D printing important organs like the heart, many people’s lives will be saved.

The Cons

  • Copyright Issues: As 3D printing becomes increasingly more popular, it is easier to build and misuse counterfeit items. It will be very difficult to determine the difference between a real and a fake.
  • Dangerous Items: In addition to creating extremely helpful products, such as human body parts, 3D printing can also be misused to create dangerous items like knives or guns.
  • Size Restrictions: At the moment, 3D printers are limited to only creating small sized items. However, in the future it may become possible to print buildings with ease.
  • Reduced Manufacturing Jobs: Many economies, such as those in third world countries, rely on low skill jobs. Unfortunately, 3D printing will reduce the amount of manufacturing jobs, as people will start making products in their own home.

By understanding the disadvantages of 3D printing and working towards overcoming them, it will become possible for mankind to enter into a new post-industrial manufacturing era where products are built at speed for a considerably lower price.

3 Benefits of Scanning in the Office

Scanning your paper documents allows you to convert them into easily accessible and convenient digital files, which is ideal for office environments. You can share electronic documents with your colleagues at the click of a button and protect them from things like misplacement or theft.

The simple process involves passing a paper document through high quality scanning equipment, which converts it into image form. It is then saved to a PC in the desired location with an appropriate file name. If you’re still not convinced that scanning is the way forward, we have put together three of the greatest benefits of scanning your documents.

  1. Save Time and Space

No-one likes a cluttered desk and filing cabinets take up unnecessary space which could be used for something more productive. If you organise your documents electronically, there will be no need to worry about where you’re going to store them. The data that you can store on one lone DVD can replace nearly thirty filing cabinets. It will also be much quicker retrieving files on a computer than searching through hundreds of sheets of paper.

  1. Access Anywhere at Anytime

By saving a scanned version of a document to your laptop or other portable device, you will be able to access it even if you are not in the office. This, in turn, means you have less to carry around if you happen to be out for a meeting or working remotely.

  1. Increases Security

Data security is often a big deal for businesses and having a cabinet full of important documents is fairly risky. It’s easy for things to go missing or find their way into the wrong hands. When documents are stored digitally, passwords can be set to eliminate any security issues and there is no way for them to be misplaced.

How Can Online Retailers Use Print to Market their Brand?

As an online retailer, with no physical store presence, it’s often more challenging to get noticed and stay in the front of peoples’ minds. We would suggest sticking to the more traditional and typically reliable medium of print when delivering orders or attending networking events. Here are some of the ways you can do so;

Create Business Cards

Handing a potential customer one of your business cards creates a personal and physical connection that is normally lacking in the digital world. Next time you attend a networking event, remember to take your business cards along with your name, address and other important contact information so that it will be difficult for people to forget you.

Brand Your Packaging

You can’t expect people to notice your brand if your deliveries are sent in a plain parcel. Print your logo on a sticker or address label and add it to the packaging. In doing so, you will not only look professional but prospective customers will think about your brand when they see your parcels.

Send Leaflets

Try and persuade people to talk about your brand by sending leaflets out with customers’ orders, so that they can pass them on to friends and family. Perhaps add a code giving potential customers a discount to encourage them to buy with you.

Send Compliment Slips

Showing your customers a little appreciation will go a long way. Send them a personal thank you note with their delivery so that they know you are grateful for their service.

Offer Loyalty Cards

Loyalty cards are a simple yet effective way to ensure your customers return to your business for their next order. Simply print some off with your branding and send them with deliveries. People often carry their loyalty cards around in their wallet or purse, so you might get some free advertising as well as repeat customers.

Why You Should Recycle Your Toner Cartridges

At the moment, the recycling of glass, paper and plastic is a fairly common practice across the UK but when your printer runs out of ink, you may not give a second’s thought to throwing away the cartridge. Perhaps you might think twice if you knew that the toner cartridges you don’t recycle will take around one thousand years to decompose in your local landfill? This equates to 12.5 times the average human lifespan.

Believe it or not, toner is actually a dangerous waste if it ends up on a landfill and is very bad for the environment. The cartridges are composed of a complex mixture of materials, including plastics, metals, ink, foam and toner. Over six pints of oil are used in the manufacture of each new laser cartridge and three ounces are used in the manufacture of inkjet cartridges. This is a significant waste of a natural resource.

By throwing cartridges away rather than recycling them, you are contributing to the rising problem of electronic waste which harms animals and their habitats, contaminates water and poisons surrounding soils.

Recycling printer cartridges is not only much better for the environment (since they can be refilled an average of 5-7 times) but also beneficial to you, since remanufactured cartridges cost as little as 10% of the original cost, despite being exactly the same quality.

Below are some more great reasons to recycle your toner cartridges:

  • It saves energy
  • It protects our natural resources such as oil, timber and minerals
  • It decreases air and water pollution
  • It reduces greenhouse gas emissions which influence global climate change

If your business is keen to promote an environmentally friendly office, it is extremely important that you incorporate the recycling of toner cartridges into your own policies to help sustain the environment for generations to come.

Mode has a very clear policy on toner recycling for our clients. To find out more visit or email

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