Our Approach to Managed Print Services
In order to provide the ideal Managed Print Service for your organisation, we put our clients at the centre of all that we do. That way we know the solution we present is exactly what you need. We create our solutions to ensure that every client benefits from our proactive account management.
On-going preventative maintenance ensures that our clients rarely experience downtime due to machine wear or faults. We schedule services around your office timetable to reduce our impact on your day-to-day operations.
We have some of the best account managers in the industry and a range of accreditations, including the Ricoh Gold Service Certification. This recognition shows that we provide advanced levels of customer service across all departments. It is also evidence of our continual improvement and commitment to excellence.
Our support team is just a phone-call or click away and can send one of our in-house engineers anywhere in London or throughout the UK – our engineers are based locally to you which means that we can usually reach you within 2 hours. We can also trouble-shoot in advance and work with your team for a speedy resolution.
We also arrange regular reviews with your account manager to ensure that you are happy with your service and kept informed of any technological developments that may affect you.
Mode’s reporting software means that we know when you’re running low on consumables and will proactively send them out rather than waiting for an order from your team. We can also arrange to send toner regularly by monitoring the levels consumed or by reacting to trends in your annual print usage. This means that you’re fully stocked with toner and other consumables during your busy periods, and never run out throughout the rest of the year. Speak to our Account Managers to see whether this approach is compatible with your system. You can choose whether you’d prefer this approach or if you would like to retain control and provide meter readings yourself.
Our technology means that we do not need to ask your team for meter readings or even come into the office – everything is sent to us remotely to help us manage your account with minimal interference.
If reporting on your print usage is important to you, we can organise for our standard reports to be completed in real time and sent regularly to your inbox. Custom reports can be arranged on request and scheduled in line with your regular reports.
We focus on efficiency, which means that we are consistently working with you to decrease your rate of consumption and waste. We offer a variety of options, from print access restrictions through to pop-ups to encourage users to print more efficiently. Other options include: ‘follow me’ printing, which gives users the flexibility to print from any machine within the organisation, avoiding queues, minimising abandoned prints and improving workflow: balance load, which finds the least-used machine to print very large jobs; or assigning jobs to individual clients or departments, which allows you to keep track of spending on print.
Easy Online Log In
Our system allows your administrators to log in with your unique Customer ID to order toner, input meter readings, and request call outs through our easy-to-use portal. You can use our system at any time, helping us work around your needs.