Post Installation Survey

Company name
Contact name
Company address
Email address
Manufacturer
Model No.

 

Please rate Mode according to the following criteria: Excellent/Good/Satisfactory/Poor/Unacceptable

Pre-installation support from Salesperson
ExcellentGoodSatisfactoryPoorUnacceptable
Communication from office based Installations Manager
ExcellentGoodSatisfactoryPoorUnacceptable
Time taken to arrange the installation
ExcellentGoodSatisfactoryPoorUnacceptable
How well did the arrangements made for installation fit with your requirements (timings etc)?
ExcellentGoodSatisfactoryPoorUnacceptable
Was the equipment delivered and installed at the time expected?
ExcellentGoodSatisfactoryPoorUnacceptable
If not, were you kept informed of any changes?
YesNo
Was your old equipment removed according to your instructions?
ExcellentGoodSatisfactoryPoorUnacceptable
Attitude and Presentation of Logistics crew
ExcellentGoodSatisfactoryPoorUnacceptable
Was the equipment delivered and installed to the required specification, as expected?
ExcellentGoodSatisfactoryPoorUnacceptable
Was printing/network downtime minimized while the installation was carried out?
ExcellentGoodSatisfactoryPoorUnacceptable
If not, please advice how this could have been improved.
How well were you trained on the use of your new equipment?
ExcellentGoodSatisfactoryPoorUnacceptable
Attitude and presentation of Mode IT Installations team
ExcellentGoodSatisfactoryPoorUnacceptable
How happy are you that you know the process for calling engineers, placing toner orders etc?
ExcellentGoodSatisfactoryPoorUnacceptable
How likely are you to recommend our organization to another company?
Very LikelyLikelyQuite LikelyUnlikelyVery Unlikely
Please use this box to comment or suggest improvements to the services provided by Mode

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SIMPLE
since 1995
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