Our Little Tips
Your print solutions work hard for you, and Mode want to ensure that your business is fully functional at all times. On rare occasions, you may need assistance from our expert engineers, however, we always want to minimise any disruption to your business. So we’ve compiled a few helpful tips to frequently asked questions.
1 “I’m experiencing lines on my printout?”
A “Is this happening on prints, copies and scans? If so then please place a service call either through our website www.modeprintsolutions.co.uk/requests/service-call/ or call 0845 223 2203 ext.240, or via the switchboard selecting option 2. However, if it is only happening on copies and scans, please clean the thin strip of glass to the left of the main platen glass with a soft cloth and glass cleaner (the platen glass is the main sheet of glass across the machine). If you have neither of these, then damp (not wet) kitchen towel will be fine.”
2 “I have marks on my print outs?”
A “If the marks are in exactly the same place every time, please clean the Platen glass (the main sheet of glass across the machine) ”
3 “My print outs are creased?”
A “Remove all the paper from the trays, reload the paper and set the side guides so they are touching the paper, without pinching it”
4 “My print outs appeared smudged or blurred?”
A “Check that the machine is set up correctly for the type, weight and quality of the paper you are using. Make sure that you have set the machine via User tools. Please call our service team for assistance if required on 0845 223 2203 ext 240 or via the switchboard, selecting option 2.
5 “The colours of the print outs don’t seem right”
A “Carry out a calibration as per User Tools. Please call our service team should you need any further assistance with this on 0845 223 2203 ext 240 or via the switchboard, selecting option 2.
6 “My document feeder keeps jamming”
A “Are your originals of good quality and not above the maximum height guide? Please make sure all paper clips and staples have been removed and try to print again.”
7 “The paper in the machine keeps jamming”
A “Please remove all the paper from the trays, turn the paper over and fan the paper by holding it in one corner and flicking through. If the machine continues to jam then please arrange a service call either via our website on www.modeprintsolutions.co.uk/requests/service-call/ or place a service call 0845 223 2203 ext 240 or via the switchboard selecting option 2 and speak to our service department.
8 “The finisher/sorter is jamming?”
A “Make sure there are no objects under the exit trays (for example bins or boxes of paper). Make sure the main tray does not come into contact with the wall”
9 “Nothing is printing”
- “Always check the print queue, and the job list of the control panel on the machine. Follow the instructions as requested”
- “Check the network cable is connected”
- “Try rebooting your machine. Firstly power down the machine by the soft key/energy save key panel. Once the screen has shutdown, it is then safe to switch off the hard switch on the machine. Failing to do that can damage your Hard drive.
- “ If nothing is printing, then the problem will be IT related so please place a service call for an engineer to visit you either via our website on www.modeprintsolutions.co.uk/requests/service-call/ or call 0845 223 2203 ext 215 or via the switchboard selecting option 2